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Service agreement


Cyclists are welcome and, besides magnificent roads, they’ll find facilities which consider the needs of those on cycling holidays. For this reason, Terre di Siena has chosen a series of accommodation structures – holiday farms immersed in nature, apartments in small towns, or in the heart of Siena – capable of offering a series of useful facilities for cyclists. All you have to do is choose where to stay, taking the first step on the road to your biking holiday in the Terre di Siena.

Mandatory services

Bike depot…

It is an enclosed and covered to devote to the bicycles. Essential requirement is safety, so it should be accessible only to customers. The same space can also be used to more than one function but it is important to define specific areas: the bike from one side and the rest in another part. If it was not possible to garantee the closure of the space you should equip with suitable locks to secure bikes.
In addition in this space it's possible to provide for a cabinet or shelves where customers can deposit their shoes, or a set of objects (wind vests, helmets, shoe covers), which generally are wearing when it is biking.

Mechanic…

The workspace can be the same of depot if the room is large. Alternatively you can always make available to the customer a kit with all the tools to intervene for repairing  the bike. The working-kit has to consist of spanners of various sizes (most relevant are the number: 8 - 12 - 15 - 17) and one key by variable size. Also set of "brugole", screwdrivers, pliers.

Information…

Informare il cliente significa avere un buon rapporto comunicativo. E’ buona norma far trovare a disposizione del cliente un “pacchetto informazioni” di carattere generale e specifico sulla zona: basta mettersi in contatto con l’APT e richiedere materiale informativo da distribuire ai clienti. E’ importante che il gestore abbia una buona conoscenza del territorio per poter dare informazioni corrette, che conosca i punti appoggio/assistenza nella propria zona. Un servizio apprezzato è quello di fornire al cliente una serie di appunti sulla zona con indirizzi e numeri di telefono di punti assistenza, punti vendita specializzati nel ciclismo e nelle produzioni locali.

Restaurants…

After a day in bike, dinner time becomes a sort of sacre moment for who has developed physical activity; there is a certain expectation on the quality but on the quantity too. Balanced menù is preferred to exalt the taste of the food: few soffrittis and animal fats; a lot of seasonings food with virgin extra olive oil, vegetables and legumes. Cheeses and meats provided by local producer are very appreciated . The main meal is the pasta however that assures a necessary contribution of carbohydrates. The contribution of liquids it is important fot who develops prolonged physical activity . The loss of mineral salts must be reinstated and the organism sometimes asks for sugars of fast assimilation (fructose / honey).

Rent a bike…

The available Bikes have to be of a good quality, in perfect working order and therefore well maintained. For this reason it is reccomended to rely on a dedicated point.

Guides…

A lot of routes, especially on mountain bike, require an expert guide. So it is important to rely on a specialized and authorized guide contacting associations like AMI Bike, Simb, Gae, Fiab.

Internet point…

The Terre di Siena cyclist can download just in a few minute his own itinerary, with detailed map, detailed description of the run and the altimetrico profile  (inbici.terresiena.it). So many information on territory and on the possible activities can be viewed in the web, always with an easy access. There are also sites that in few seconds will create the perfect itinerary to travel through Italy and Europe recommending the most convenient or the most beautiful routes, etc (www.viamichelin.com). It's the most efficient way to check schedules of trains and airplanes, to purchase tickets, to get informations.
A portable PC and printer will solve every problem!

Hiker's corner…

It is an area where cyclists can find something of interest for their passion. There are generic (historical, geographical, photographic) guides on the territory, specialized magazines of tourism and guides for cyclists; also a small library and a videoteca for cyclism or in general for travels could be very useful during relax time or in case of adverse atmospheric conditions that don't allow go out in bicycle. The hiker's corner is also the place where you could find inner tubes, repairing kits, air pumps, energetic and integrating snacks.

 

Optional services

Rent a bike…

The available Bikes have to be of a good quality, in perfect working order and therefore well maintained. For this reason it is reccomended to rely on a dedicated point.

Guides…

A lot of routes, especially on mountain bike, require an expert guide. So it is important to rely on a specialized and authorized guide contacting associations like AMI Bike, Simb, Gae, Fiab.

Hiker's corner…

It is an area where cyclists can find something of interest for their passion. There are generic (historical, geographical, photographic) guides on the territory, specialized magazines of tourism and guides for cyclists; also a small library and a videoteca for cyclism or in general for travels could be very useful during relax time or in case of adverse atmospheric conditions that don't allow go out in bicycle. The hiker's corner is also the place where you could find inner tubes, repairing kits, air pumps, energetic and integrating snacks.

Internet point…

The Terre di Siena cyclist can download just in a few minute his own itinerary, with detailed map, detailed description of the run and the altimetrico profile  (inbici.terresiena.it). So many information on territory and on the possible activities can be viewed in the web, always with an easy access. There are also sites that in few seconds will create the perfect itinerary to travel through Italy and Europe recommending the most convenient or the most beautiful routes, etc (www.viamichelin.com). It's the most efficient way to check schedules of trains and airplanes, to purchase tickets, to get informations.
A portable PC and printer will solve every problem!

Laundry…

Technical clothes are generally used to go on bike. So there should be the possibility to directly take care of washing them, or the accomodation should offer to the guests (more practical solution) a washer and a drier available, even with token, to use in scheduled hours.

Emergency…

Another service that could be useful to cyclists is, in case of a mechanical accident or particularly adverse atmospheric conditions, the "motorized" recovery along the itinerary. Each guest could have a telephone number to use only in case of real and urgent necessity.

Bike wash…

After an excursion with the mountain bike on muddy roads or with the bike during one day of rain, washing the bike could be essential . So you need over a pump of the water, a bucket, a sponge, soap and old towels.

Bike depot…

It is an enclosed and covered to devote to the bicycles. Essential requirement is safety, so it should be accessible only to customers. The same space can also be used to more than one function but it is important to define specific areas: the bike from one side and the rest in another part. If it was not possible to garantee the closure of the space you should equip with suitable locks to secure bikes.
In addition in this space it's possible to provide for a cabinet or shelves where customers can deposit their shoes, or a set of objects (wind vests, helmets, shoe covers), which generally are wearing when it is biking.

Mechanic…

The workspace can be the same of depot if the room is large. Alternatively you can always make available to the customer a kit with all the tools to intervene for repairing  the bike. The working-kit has to consist of spanners of various sizes (most relevant are the number: 8 - 12 - 15 - 17) and one key by variable size. Also set of "brugole", screwdrivers, pliers.

Information…

Informare il cliente significa avere un buon rapporto comunicativo. E’ buona norma far trovare a disposizione del cliente un “pacchetto informazioni” di carattere generale e specifico sulla zona: basta mettersi in contatto con l’APT e richiedere materiale informativo da distribuire ai clienti. E’ importante che il gestore abbia una buona conoscenza del territorio per poter dare informazioni corrette, che conosca i punti appoggio/assistenza nella propria zona. Un servizio apprezzato è quello di fornire al cliente una serie di appunti sulla zona con indirizzi e numeri di telefono di punti assistenza, punti vendita specializzati nel ciclismo e nelle produzioni locali.

Restaurants…

After a day in bike, dinner time becomes a sort of sacre moment for who has developed physical activity; there is a certain expectation on the quality but on the quantity too. Balanced menù is preferred to exalt the taste of the food: few soffrittis and animal fats; a lot of seasonings food with virgin extra olive oil, vegetables and legumes. Cheeses and meats provided by local producer are very appreciated . The main meal is the pasta however that assures a necessary contribution of carbohydrates. The contribution of liquids it is important fot who develops prolonged physical activity . The loss of mineral salts must be reinstated and the organism sometimes asks for sugars of fast assimilation (fructose / honey).

 

Not all the structures that take part in the Terre di Siena bicycle project offer all facilities, but it is possible to look the complete datasheet up of every structure. You can find all the informations with a list of the facilities available. In any case, all the structures guarantee the Bicycle deposit, Tools, Information on local itineraries and restaurant facilities (for structures with a restaurant).

 

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